Customer Care

SHIPPING

All jewelry is shipped and insured via USPS and paid for by the customer.

Vessels & Sculpture are Shipped and insured via UPS and paid for by the customer.

DELIVERY

Web Orders: Jewelry & Blown Vessels: 1 week to 10 days

Jewelry: Special Orders: 2 -3 Weeks

Blown Glass Vessels: Special Orders: 2 - 6 Weeks

Sculpture Commissions: Delivery is unique to each project

If there is a delay in producing your order, you will be contacted immediately.

RETURNS, REFUNDS & REPAIRS

Since each piece is hand fabricated by me, I will make every effort to reproduce an identical item. An exchange can be made within 15 days of purchase and will be for credit only, providing the piece is in its original condition and, with jewelry, not worn. The piece must be returned in its original packaging and accompanied by the receipt. All custom orders are non-returnable.

To return, exchange, or inquire about a repair of jewelry, please contact info@vitriesse.com to initiate the process.

You will be required to send the item(s) to Vitriesse Customer Service and include your name, contact information and detailed instructions as to what you’d like to exchange and/or return and original printed sales receipt.

Please contact customer service for help with returns & exchange questions.

Returns may be sent to our Customer Care Center at:

Vitriesse Glass

122 Birge Street, #21

Brattleboro, VT 05301

Most returns/exchanges are processed within fourteen days of receipt. We will send you an email confirming that your return or exchange has been processed. Jewelry purchased through other retailers are subject to that retailer’s return/exchange policies and should be contacted directly.

If you have any questions please contact us at:

info@vitriesse.com
phone:(802)-379-0024

How To Care For Your Sterling Silver Jewelry

Congratulations on Your New Jewelry!

STERLING SILVER

Pure silver (also called fine silver) is soft, very malleable, and easily damaged. For use in jewelry, it is combined with other metals to produce a more durable product. The most popular of these alloys is sterling silver, which consists of 92.5 percent silver and 7.5 percent copper. Centuries of experimentation by silversmiths have shown copper to be the best companion metal as it improves the silver's hardness and durability without affecting its beautiful color. The small amount of copper added to silver has very little effect on the metal's value. Interestingly, the price of sterling silver jewelry is influenced most by the labor involved in making the item, the skill of the craftsperson, and the intricacy of the design.

 

WHAT CAUSES TARNISHING?

Tarnishing (also known as oxidation) is a result of oxygen or sulfur coming into contact with sterling silver. Tarnished silver is duller and sometimes a dark color. All Roma Designer Jewelry is based in high-quality .925 Sterling Silver - and higher purity silver will tarnish more quickly. Some of our designs are intentionally oxidized to create depth in the filigree or to highlight certain details on a piece of jewelry.

STORING YOUR STERLING SILVER JEWELRY

Oxygen and moisture in the air will tarnish Sterling Silver Jewelry, so it's important to properly store your jewelry to help minimize the oxidation process. Here are a few storage tips:

  • Store in an area with low humidity (no bathroom storage).

  • Store each piece in an airtight (Ziploc) bag.

  • Place a packet of silica or piece of chalk in the storage bag.

  • Keep clasps/closures unhooked to avoid moisture buildup.

 

WEARING YOUR STERLING SILVER JEWELRY

Interesting fact: You can avoid tarnish by wearing your jewelry often! The natural oils in your skin will actually help protect and clean the silver. However, there are certain activities that can cause your jewelry to lose its luster quickly! You should remove your Sterling Silver jewelry before doing any of the following:

  • Working Out

  • Swimming

  • Showering

  • Cleaning

  • Sunbathing

  • Applying Hairspray or Hair Products

  • Putting on Lotion and Makeup

CLEANING YOUR STERLING SILVER JEWELRY

Even the best-cared-for jewelry will sometimes require cleaning. Polishing your sterling silver jewelry will typically be the best way to clean it. Be sure to do the following:

  • Use a special non-abrasive cloth to avoid scratching.

  • Move to a new section of the cloth regularly.

  • Avoid areas that are intentionally oxidized as part of the design.

  • Do not rub in a circular pattern -  follow the grain of the silver.

PROPER CARE IS THE KEY

With proper care, your Jewelry pieces should give you many years of pleasure and enjoyment - and even become family heirlooms.

Simple things - like paying attention to how you store, wear, and clean your sterling silver jewelry, can prolong its life dramatically. Remember to always store your jewelry in a dry and air-tight place. Wear your jewelry often, but be sure to remove it when showering, swimming, or working with certain chemicals or foods that contain sulfur. As a general rule, it’s always best to put on your jewelry last when getting dressed. Polishing your jewelry before it becomes too tarnished will minimize the amount of work needed, but be sure to use the right type of cloth and stroke pattern. These small and simple steps will help keep your sterling silver jewelry looking brilliant for years to come.

WHOLESALE CUSTOMERS

We Welcome Wholesale inquiries. Please Contact the Studio and request a Wholesale Price Sheet. Not all items on our Website are available wholesale. You can email us through the contact link here on the website or call or text the phone number listed below. Please include your email address.

BANGLE SIZING

Please Measure the widest part of your hand to determine which is the appropriate size Bangle Bracelet for you!

See the diagram to the left.

We do take Special orders and if you need a different size than our standard 4 sizes, listed below, please contact us!

Extra Small:​​    6.5" Circumference

Small:    7.25" Circumference

Medium:  7.5" Circumference

Large:  8" Circumference

802 379-0024

lucy@vitriesse.com

122 Birge St.  Brattleboro, VT 05301

© 2019  Vitriesse Glass

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